Things to check:
  • Anti-block shield in place and cleaned
  • Sealing ring in place. not stretched or broken
  • Wire ring that holds Sealing ring. Same height from lid all the way around
  • Float Valve. moves freely up and down
  • Meal had at least 1.5 to 2 cups of water (2 to 3 for 8 quart) or liquid with a watery type of consistency
Test to check if pressurizing:
  1. Insert the inner pot in the cooker base and add 3 cups of water.
  2. Put the lid on in the secured position.
  3. Make sure that the steam release handle is pointing to "Sealing".
  4. Press the "steam" button and adjust the time using the "+" or "-" keys to 5 minutes.
Still not working? Submit with ticket:
  • Photo of the inside of lid clearly showing the sealing ring
  • Photo of the silver sticker located at the back of the unit
  • A copy of your purchase receipt
  • Serial number from bottom of pot
  • If leaking steam - video showing where leaking from
  • If wire frame holding sealing ring bent - please send a picture
  • Current shipping address and phone number