Welcome to the Support Center

Please note, our office is closed on Feb 20 as it is Ontario Family Day holiday.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.



Instant Pot has altered the Anti-Block Shield. The manual included with your new Instant Pot may or may not reflect the change. We want our customers to be aware that the Anti-Block Shield has not been omitted from the product; it is simply, a different design. Both anti-block shields are designed to prevent food particles from interfering with the steam release valve.

Original shield


Changed Shield



No beeps or display when plugged in?
  • Detachable power cord - please check the connection of the power cord to the cooker base.
  • Try other outlets
Still not working? Submit with ticket:
  • A picture of the inside of the cooker base without the inner pot
  • A picture of the keypad showing the unit is plugged in
  • A copy of your purchase receipt
  • A picture of the silver sticker on the back of the cooker base
  • Serial number from bottom of pot


Things to check:
  • Anti-block shield in place and cleaned
  • Sealing ring in place. not stretched or broken
  • Wire ring that holds Sealing ring. Same height from lid all the way around
  • Float Valve. moves freely up and down
  • Meal had at least 1.5 to 2 cups of water (2 to 3 for 8 quart) or liquid with a watery type of consistency

Test to check if pressurizing:
  1. Insert the inner pot in the cooker base and add 3 cups of water.
  2. Put the lid on in the secured position.
  3. Make sure that the steam release handle is pointing to "Sealing".
  4. Press the "steam" button and adjust the time using the "+" or "-" keys to 5 minutes.

Still not working? Submit with ticket:
  • A picture of the inside of lid clearly showing the sealing ring
  • A picture of the silver sticker on the back of the cooker base
  • A copy of your purchase receipt
  • Serial number from bottom of pot
  • If leaking steam - video showing where leaking from
  • If wire frame holding sealing ring bent - please send a picture


Submit with ticket:
  • Photo of the C* ERROR message on the display
  • Photo of the silver sticker located at the back of the unit
  • Receipt of purchase
  • Serial number from bottom of pot
  • Current shipping address
Your email systems may mistake our ticket emails as spam. If you do not get a response from us within 24 hours (excluding weekend and Canadian Holidays), please check your "Spam" or "Junk Mail" folders.
In Gmail, the "Spam" folder is on the left hand side under option named "More". Simply click on "More" and it will bring up your "Spam" folder.

Please note: Due to the Holiday season and the success of the Instant Pot during that time, we are experiencing a higher than normal volume which is causing a delay in response times. We do appreciate your patience. Our technicians are working hard to respond to your inquiries as soon as possible but response time will be longer than 24 hours.